Frequently Asked Questions

We strive for complete customer satisfaction. If you are not entirely pleased with your purchase, we are here to help. All items are, except for personalized item, are eligible for a refund. To initiate a return, simply contact our Customer Care team with your item details and the reason for the return. Within 48 hours, we will provide you with a return shipping label. Our hassle-free return process ensures that your shopping experience with us is smooth and satisfactory.

Yes, we offer free shipping on all orders over $60.

In stock items will ship within 2 business days of Virtalano receiving your order.

Yes, you can track your order using the tracking number provided in your confirmation email.

If possible, yes, we are happy to make one of our products unique yours! Email us with your item selection and personalization specifics. Be advised, custom touches will require an additional 11-15 days before delivery.

Please reach out to us, we would love to help create something special for you.